help centre

Delivery

returns

warranty

privacy and T&c’s

alltreks and your information

The low down on Privacy for your information and ours.

1. Introduction

Alltreks (“we,” “us,” “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website at www.alltreks.com.au or purchase our products and services.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws.

Our Details:

  • Company Name: Alltreks
  • ABN: 34 530 433 813
  • Email: support@cubeds.net

2. What Personal Information We Collect

2.1 Information You Provide Directly

We may collect the following personal information when you:

During Account Registration/Purchase:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery addresses
  • Payment information (processed securely through third-party payment processors)

During Website and Email Use:

  • Contact form submissions
  • Customer service communications
  • Newsletter subscriptions

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

Technical Information:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visits

Cookies and Tracking Technologies:

  • Session cookies for website functionality
  • Preference cookies for user settings
  • Analytics cookies for website performance
  • Marketing cookies for targeted advertising (with consent)

2.3 Information from Third Parties

We may receive personal information from:

  • Payment processors
  • Delivery and logistics partners
  • Social media platforms (if you interact with us)
  • Marketing and analytics service providers
  • Fraud prevention services

3. How We Use Your Personal Information

3.1 Primary Purposes

We use your personal information to:

  • Process and fulfill your orders
  • Provide customer service and support
  • Communicate about your orders and account
  • Process payments and prevent fraud
  • Manage returns, refunds, and warranties

3.2 Secondary Purposes (with consent where required)

  • Send marketing communications about products and promotions
  • Improve our Website and services
  • Conduct market research and analytics
  • Personalize your shopping experience
  • Comply with legal obligations
  • Protect our business interests and legal rights

3.3 Legal Basis for Processing

We process your personal information based on:

  • Performance of our contract with you
  • Your consent (where applicable)
  • Our legitimate business interests
  • Legal compliance requirements

4. How We Share Your Personal Information

4.1 Service Providers

We may share your information with trusted third parties who provide services on our behalf:

Order Fulfillment Partners:

  • Product suppliers and manufacturers
  • Warehousing and logistics providers
  • Shipping and delivery services

Business Services:

  • Payment processors
  • IT service providers
  • Customer service platforms
  • Email marketing services
  • Analytics and advertising platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Respond to government requests
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Protect safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

5. International Transfers

5.1 Overseas Disclosure

Some of our service providers are located overseas, including in:

  • China, Thailand, Philippines, Indonessia
  • Other countries where our suppliers and service providers operate

5.2 Safeguards

When transferring information overseas, we ensure appropriate safeguards are in place through:

  • Contractual protections
  • Privacy certification schemes
  • Adequacy decisions by relevant authorities

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption
  • Secure payment processing systems
  • Access controls and authentication
  • Regular security assessments
  • Staff training on privacy and security

6.2 Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

7. Your Rights and Choices

7.1 Access and Correction

Under the Privacy Act, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information (subject to legal requirements)

7.2 Marketing Communications

You can:

  • Unsubscribe from marketing emails using the unsubscribe link
  • Contact us to update your marketing preferences

7.3 Cookies and Tracking

You can:

  • Manage cookie preferences through our cookie banner
  • Adjust browser settings to block or delete cookies
  • Opt-out of targeted advertising through industry opt-out tools

7.4 Account Management

If you have an account, you can:

  • Update your personal information
  • Change password and security settings
  • Close your account (subject to legal retention requirements)

8. Cookies and Online Tracking

8.1 Types of Cookies We Use

Essential Cookies: Required for website functionality Performance Cookies: Help us improve website performance Functional Cookies: Remember your preferences and settings Marketing Cookies: Used for targeted advertising (with consent)

8.2 Third-Party Cookies

Our Website may contain cookies from:

  • Google Analytics, Facebook Pixel and payment processors

8.3 Managing Cookies

You can manage cookie preferences through:

  • Our cookie consent banner
  • Browser settings
  • Third-party opt-out tools

9. Third-Party Links and Services

Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our Website
  • Update the “Last Updated” date
  • Notify you of material changes (where required by law)

Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us About Privacy

11.1 Privacy Inquiries

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us:

Privacy Officer

  • Email: Support@cubeds.net

11.2 Privacy Complaints

If you believe we have breached your privacy rights, you can:

Step 1: Contact our Privacy Officer using the details above Step 2: If not satisfied, contact the Office of the Australian Information Commissioner (OAIC):

11.3 Response Timeframes

We will:

  • Acknowledge privacy inquiries within 14 business days
  • Respond to access requests within 14 days (as required by the Privacy Act)
  • Investigate complaints within 14 days

12. Definitions

Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Australian Privacy Principles (APPs): Privacy standards contained in the Privacy Act 1988 that regulate how personal information is collected, used, stored, and disclosed.

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your use of Alltreks’s website at www.alltreks.com.au and the purchase of products from us. By accessing our Website or making a purchase, you agree to be bound by these Terms.

2. Definitions

  • “We,” “Us,” “Our” means [CubeDS T/A Alltreks]
  • “You,” “Your” means the customer or website user
  • “Products” means camping and outdoor equipment sold through our Website
  • “Services” means any services provided by us including order processing and customer support

3. Product Information and Availability

3.1 Product Descriptions

We endeavour to describe our Products accurately. However, we do not warrant that Product descriptions, colours, or other content on the Website are accurate, complete, reliable, current, or error-free.

3.2 Availability

All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice.

3.3 Pricing

  • All prices are displayed in Australian Dollars (AUD) and include GST where applicable
  • Prices are subject to change without notice
  • We reserve the right to correct any pricing errors

4. Orders and Payment

4.1 Order Process

When you place an order, you make an offer to purchase Products subject to these Terms. We may accept or reject your order at our discretion.

4.2 Payment Methods

We accept [credit cards, PayPal, bank transfer’s].

4.3 Payment Terms

Payment is due in full at the time of order placement unless alternative arrangements are made.

4.4 Order Confirmation

Order confirmation will be sent via email. Please verify all details are correct.

5. Delivery and Shipping

5.1 Delivery Areas

We deliver to all Australian states and territories, but reserve the right to refund any order that cannot be delivered due to remoteness, above standard rate cost’s for delivery or when courier’s with our delivery partners can not reach a specific area.

5.2 Shipping Costs

Shipping costs will be calculated and displayed at checkout based on delivery location..

5.3 Delivery Times

Estimated delivery times are up to 28 days and commence from order confirmation. Delivery times are estimates only and may be affected by factors beyond our control.

5.4 Risk of Loss

Risk of loss and title to Products pass to you upon delivery to the shipping address.

6. Returns and Refunds

6.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

6.2 Return Policy

You may return Products within 14 days of delivery provided they are:

  • In original condition and packaging
  • Accompanied by proof of purchase
  • Not used, damaged, or altered

6.3 Return Process

To initiate a return, contact us at alltreks@cubeds.net. Return shipping costs may apply unless the Product is faulty or not as described.

6.4 Refunds

Refunds will be processed within 14 days using the original payment method.

7. Warranties and Consumer Guarantees

7.1 Australian Consumer Law

Our Products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

7.2 Manufacturer Warranties

Many Products carry manufacturer warranties. Warranty terms are provided with Products where applicable.

7.3 Limitation of Liability

To the extent permitted by law, our liability is limited to:

  • Replacing or repairing the Products
  • Providing equivalent Products
  • Refunding the purchase price

8. Privacy and Data Protection

8.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information and forms part of these Terms.

8.2 Data Collection

We collect personal information necessary to process orders and provide services.

9. Intellectual Property

9.1 Website Content

All content on our Website, including text, graphics, logos, and images, is our property or used with permission and is protected by copyright and other intellectual property laws.

9.2 Permitted Use

You may use our Website for personal, non-commercial purposes only.

10. Prohibited Uses

You may not use our Website or services to:

  • Violate any laws or regulations
  • Transmit harmful or offensive content
  • Interfere with Website security or functionality
  • Engage in fraudulent activities
  • Infringe intellectual property rights

11. Limitation of Liability

To the maximum extent permitted by law:

  • We exclude all liability for indirect, consequential, or special damages
  • Our total liability is limited to the purchase price of the relevant Products
  • We do not warrant uninterrupted or error-free Website operation

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our Website or breach of these Terms.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the Commonwealth of Australia.

13.2 Alternative Dispute Resolution

We encourage resolving disputes through direct communication first. You may also contact relevant consumer protection agencies or ombudsman services.

14. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, strikes, or government actions.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between us regarding your use of our Website and purchase of Products.

15.2 Amendments

We may update these Terms at any time. Continued use of our Website constitutes acceptance of updated Terms.

15.3 Severability

If any provision is found invalid, the remaining provisions will remain in effect.

15.4 Assignment

We may assign our rights and obligations under these Terms. You may not assign your rights without our written consent.

15.5 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.